Returns or Exchanges

Goth Unite's return policy updated 2023

You have 30 days from the date of purchase to return your pair of shoes for a different size of the same style, gift card or  refund (some conditions apply).  

All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition with the original box with no markings, tape etc. on the original shoe box.  The shoes must be in "like new" condition.  We do suggest packing the shoe box inside another box or poly bag as the original shoe box must be returned undamaged and postage-free.

Returns must include the original packaging in its original condition.

Please note clothing does goes under the 60 day return policy must be in store bought condition new unused unworn any damaged merchandise returned that is deemed damaged that cannot be sold will not receive a return but the option to ship back to the buyer at buyers expense.

All returns can only be refunded to a gift card with a fee of 8.00 for processing fee that will be deducted off a refund.

In an event for online orders if you buy a product that is no longer restock-able @ Goth Unite we will gladly reach out and offer a refund to you on the items we can no longer restock, any products that are available or incoming will not be refunded but shipped out.

WHAT ITEMS ARE NON-EXCHANGEABLE AND CONSIDERED FINAL SALE?

Clearance items are non-returnable and are considered Final Sale. Please make sure you order the correct size and colour.

Lingerie exempt items include: Clearance/Sale items, hosiery, stockings, panties, costumes, pasties and accessories (included wigs, shorts etc.) are considered final sale. All lingerie returns go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging, including tags, hangers etc. Alchemy jewelry only is exchangable for a correct size must not be used or due to defect in craftmanship.

HOW DO I SEND BACK MY RETURN?

Call the store with order number or name or email us @ Gothunite@gmail.com or call 587-938-2775.

Please note due to high shipping costs it is the customers responsibility for the shipping costs to and from Goth Unite we understand this can be frustrating but also know that the cost will outweigh the products. If you have any questions reach out to us we are here to help and only want to see you recieve products that fit you properly :).