Returns or Exchanges
Returns/Exchanges Online or in store
Goth Unite wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange sent within 45 DAYS after receipt (not including time spent communicating with us) so long as the item(s) are in the original condition. Merchandise must be returned in original condition and unworn with all packaging and tags attached. Orders returned without original tags and packaging will be subject to a restocking fee or refusal.. Please specify the reason for your return. All return and exchange requests must be submitted via email to Gothunite@gmail.com in order to obtain a Return Merchandise Authorization is not needed if you have a Goth Unite account its free to sign up and use it also keeps track of your order history so we can verify the order to pursue a return for you.
Sale styles are eligible for store credit or exchange only; no refunds. Clearance styles are final sale; no return, exchange, or refund. Each style is marked with eligibility.
- •All returns must be postmarked within 45 days of receipt, not including time spent communicating with our Returns & Exchanges Department. Returns sent after this time will not be honoured.
- •The merchandise must be in its original condition and packaging. IT MUST BE UNWORN.
- •We do not refund any shipping charges.
- •Domestic shipping of replacement items is complimentary for the first exchange from an order. The customer is responsible for shipping costs of subsequent exchanges from the same order.
- •We do not accept returns/exchanges on custom-made or special order items, undergarments/swimwear, or final sale merchandise. These types of sales are final.
- •Any returns over $350 may be subject to a 15% restocking fee.
- •We are not responsible for damages occurred during care of an item such as wash/wear.
You will be responsible for return/exchange freight charges unless you have received damaged or wrong merchandise. If you have received wrong or damaged product, please email our customer care at: Gothunite@gmailcom within 45 DAYS after receipt and we will respond with the appropriate return instructions. Please do not mail any packages COD – they will not be accepted.