Online or instore pick ups requirements

Here @ Goth Unite we do everything possible to make things easy but in recent times we have had some potential fraud attempts with this being said online orders or pre orders in store the management & staff are not going to always remember exactly who you are.

To make things easy and transparent for in store pick up please be advise to bring in a copy of your receipt or show us your email receipt with the order number if you lose your receipt we can have it resent to the email associated to the order, please note Goth Unite cannot change the email address on the order it will go to the original email address at the time of purchase.

Also very important using non legal names can be refused for pick up if you are not able to provide proof of purchase this is not to upset you as the customer this is to help prevent from a fraudulent person from picking up your order and walking away with it.

If you cannot make it in to pick up the order and want a friend to you may do so by Emailing  us @ Goth Unite confirming your name & order number we will require the person to have a copy of the receipt & order number along with ID in order to release it to the person  you have requested to pick up on your behalf.